Shipping and Delivery Policy
1. Introduction
This Shipping and Delivery Policy (“Policy”) sets forth the terms and conditions under which Aver Media (“we,” “us,” “our”) manages the booking of events and the delivery of tickets for our Auto Display Services. By booking an event or purchasing tickets, you (“Customer”) agree to abide by this Policy.
2. Booking and Ticket Purchase
2.1 Refund Policy
All bookings and ticket purchases made through our platform are final. Refunds will only be issued if the event is cancelled or postponed by the organizing team due to unavoidable circumstances. By proceeding with a booking or ticket purchase, you acknowledge and accept this conditional refund policy.
3. Delivery of Tickets
3.1 Electronic Ticket Delivery
After successfully completing a booking or ticket purchase, an electronic ticket will be sent to the email address provided during the booking process. It is essential that this email address is accurate and accessible. If you do not receive your electronic ticket within 24 hours of booking, please contact our customer service team for assistance. You must present this ticket email upon arrival at the venue.
3.2 Ticket Presentation Requirement
Customers are required to present the electronic ticket email received after purchase for event entry. There is no need to print the ticket. Ensure you have the email accessible on your device when you arrive at the venue. Aver Media disclaims any liability for issues arising from the failure to present the ticket email.
4. Event Changes and Cancellations
4.1 Event Changes
In the event of any modifications to the scheduled event, including but not limited to changes in date, time, or venue, we will notify you using the contact information provided at the time of booking. It is the Customer’s responsibility to keep their contact details current and accurate.
4.2 Event Cancellations
Should an event be postponed by the event organizers, we will provide information regarding rescheduled dates for the event. If an event is cancelled due to unavoidable circumstances, including but not limited to acts of God, natural disasters, or other force majeure events, refunds will be issued. While we will endeavor to offer suitable alternatives, our primary aim is to ensure customer satisfaction by providing refunds in these exceptional cases.
5. Customer Service
For any inquiries or concerns regarding your booking, ticket purchase, or this Shipping and Delivery Policy, please contact our customer service team at:
6. Amendments to This Policy
Aver Media reserves the right to amend or update this Shipping and Delivery Policy at any time. Any changes will become effective immediately upon posting the revised Policy on our website. Your continued use of our services following the posting of any changes constitutes your acceptance of such changes.
7. Governing Law
This Shipping and Delivery Policy shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. Any disputes arising under or in connection with this Policy shall be subject to the exclusive jurisdiction of the courts located in the city of Ahmedabad.